Refund Policy

In the event, a rummy Cash Game is cancelled by Daily Rummy due to technical or other glitches at our end or due to some player(s) indulging in any form of unfair game play; the following settlement policy shall be followed:

Points Rummy Cash Games:

In the event of cancellation of a Points Rummy Cash Game, the table balance of each player is restored to the amount at the beginning of the cancelled Cash Game and credited back to each player’s account. The same process is applied in Points Rummy Cash Games where collusion or cheating is detected in addition to any further action that Daily Rummy decides to take against players engaging in such activities as per the Terms.

Pool Rummy Cash Games:

In the event of cancellation of a Pool Rummy Cash Game at any stage, the entry fees paid by all players shall be refunded. In Pool Rummy Cash Games where collusion or cheating is detected, the entry fee paid by other players is refunded to them and the entry fee paid by players indulging in collusion or cheating is dealt with as per the Terms in addition to such further action as may be necessary in the opinion of Daily Rummy.

Tournaments:

Free entry Promotional Tournaments:

In the event of cancellation of a Free entry Promotional Tournament, there are three options which the Daily Rummy Operations Team, at their sole discretion, may adopt to process settlement

Void the tournament:

Tournament will be cancelled and any entry tickets used by players will be returned

Settle prizes only for the current round:

The prize pool only for the cancelled round will be equally distributed among the players qualifying from the last completed round. If tickets are to be given as prizes in the cancelled round, qualifiers from the last completed round will be given tickets as prizes

Settle prizes for all future rounds of the Tournament:

The prize pool for all remaining unfinished rounds will be equally distributed among the players who qualify from the last completed round. If tickets are to be given as prizes in the cancelled round, qualifiers from the last completed round will be given tickets as prizes

Cash Tournaments:

From the entry fee pool, Daily Rummy will collect service charge only from the entry fee paidby players eliminated up to the last completed round and the remaining amount shall be distributed equally among the qualifiers from the last completed round. If tickets are to be given as prizes in the cancelled round, qualifiers from the last completed round will be given tickets as prizes

Deals Rummy Cash Games:

In the event of cancellation of a Deals Rummy Cash Game at any stage, the entry fees paid by all players shall be refunded. In Deals Rummy Cash Games where collusion or cheating is detected, the entry fee paid by other players is refunded to them and the entry fee paid by players indulging in collusion or cheating is dealt with as per the Terms in addition to such further action as may be necessary in the opinion of Daily Rummy.

Daily Rummy Cancellation Settlement Policy

If any contest or competition gets cancelled or disrupted for any reasons whatsoever, Play Games24x7 has an option to either cancel and refund the payments made by the user(s) towards such contest or competition, if any; or settle it at the stage up to which it is completed. The decision of Play Games24x7 shall be final in this regard.